Authority, Responsibility and Trust : The ART of Red Tape
We come across, and frequently use, the phrase red tape and we know that it refers to the delay that is endemic to the bureaucratic process - but have you ever wondered why is that bureaucrats are so slow in doing things ? Anybody who has visited a government office in India would of course attribute this delay to competence or corruption. More often than not, a little bit of speed money -- the chaipani -- has a magical effect and most red tape disappears. On the other hand, we do know that the best and brightest in the land are hesitant to join the government and so there does exist a certain lack of competence in administrative matters. But let us be charitable for a while and assume that our bureaucrats are indeed competent and NOT corrupt : in that case should red tape not disappear from our lexicon ? But it does not and will not .. and here is why ! You ask a sarkari babu to buy a computer for his office and he ( or she ) will get tied up in knots ! Committees will be formed, spe...